Inserso's success over the years has been a direct result of its outstanding motivated employees. Inserso employees take pride in their work and enjoy seeing the positive results of their work efforts.  You will have the ability to make a difference for yourself, our customers and Inserso!  Please email, fax, or mail your cover letter and resume to:

jobs@inserso.com
703.642.6663 fax
1900 Gallows Rd, Suite 750
Vienna, VA 22182

We want to hear from candidates directly, recruiters please do not contact us.  Inserso is an Equal Opportunity Employer.

Open Positions

Job Details
ID 20528 
Title Trainer 
Location Vienna, VA 
Description

Required Skills

  • Bachelor’s degree
  • 3-5 years of experience training on the Salesforce platform
  • A high degree of skill developing the template for a Training Plan, understanding the contents of a Training Plan and user quick reference guide
  • Strong analytical skills with the ability to learn new information quickly
  • Strong capabilities performing independently and as part of a cross-functional, team in a fast-paced environment
  • The ability to manage and prioritize own workload effectively
  • Excellent communication and client-facing skills

Preferred Experience

  • Prior work experience in the Federal government training end users on software products.
  • Prior experience training end users of Salesforce Service Cloud
  • Current Salesforce Certifications


Position Description:
Inserso is seeking a Salesforce Trainer to provide support to our DHS customer at the Federal Emergency Management Agency (FEMA) Headquarters for the Federal Insurance Directorate (FID) in Washington, DC. The FID requires contractor services to define, develop, implement and support Salesforce Customer Relationship Management (CRM) applications. This position will develop, facilitate and lead in person and/or online training to FEMA staff to ensure successful understanding for stakeholders to use the Salesforce CRM applications. This person must be able to complete work assignments independently but also work with development team members when applicable. 

Responsibilities

This role will include, but will not be limited to, the following responsibilities: 

  • Independently develop step-by-step training guide and user quick reference guide
  • Independently develop a Training Plan
  • Participate in requirements meetings to gain an understanding of the required solution
  • Work with the development team to learn the solution
  • Coordinate with development team members to set up the Salesforce Training Sandbox and manage login access
  • Develop a familiarity with the end user’s daily tasks and how they are executed in the solution
  • Run webinars and instructor-led classroom based training for up to 15 students
 

Trainer

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EEO Statement

Inserso is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital or veteran status, national origin, disability, obligation to serve the armed forces of the U.S., or any other characteristics by applicable federal, state or local laws. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.