Inserso's success over the years has been a direct result of its outstanding motivated employees. Inserso employees take pride in their work and enjoy seeing the positive results of their work efforts.  You will have the ability to make a difference for yourself, our customers and Inserso!  Please email, fax, or mail your cover letter and resume to:

jobs@inserso.com
703.642.6663 fax
1900 Gallows Rd, Suite 750
Vienna, VA 22182

We want to hear from candidates directly, recruiters please do not contact us.  Inserso is an Equal Opportunity Employer.

Open Positions

Job Details
ID 20532 
Title Help Desk Specialist - Full-Time 
Location San Antonio, TX 
Description

Required Skills

  • CompTIA Security+ certification and enrolled in the CompTIA Continuing Education (CE) Program or must obtain within 90 days of employment
  • 2 to 3 years of experience in a help desk/desktop support environment
  • Ability to work in a 24/7/365 environment including holidays
  • Strong communication skills
  • Hardware/software maintenance skills
  • Ability to multitask while staying focused in a fast-paced competitive environment
  • Proficient with Microsoft Office 2007
  • Proficient with Windows 7 operating system
  • Experienced in the use of remote access applications
  • Able to work in a team environment
  • Able to resolve technical issues within the policies and guidelines provided
  • Excellent customer service skills

 

Preferred Skills:

  • Microsoft Certified IT Professional (MCP)
  • Experience providing technical support for Air Force medical information systems (including AHLTA, CHCS, DMLSS, ASIMS)
  • Current certification in HIPAA
  • Experience with Remedy Incident Reporting system
  • Knowledge of mobile devices

 

Position Description:

Help Desk Specialists will provide desktop support to remote users. They must have the ability to multitask in a fast paced team environment and possess the knowledge and expertise to resolve customer issues efficiently and accurately. This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency.

For this role, candidates should have demonstrated ability or desire to:

  • embrace new technology
  • troubleshoot and bring problems to resolution
  • understand and adapt to a rapidly changing environment
  • thrive in a fast paced and challenging workplace with multiple priorities

Work experience should include:

  • Providing prompt and courteous customer service
  • Experience/Familiarity with Active Directory
  • Experience/Familiarity with Remedy trouble ticketing system
  • Documenting and tracking trouble calls to final resolution
  • Creating, updating, monitoring, and assigning Remedy tickets
  • Following a priority matrix for issue resolution
  • Remote diagnostics and troubleshooting client workstations
  • Knowledge of Remote Desktop or other applications (BOMGAR, Dameware)

Additional responsibilities include, but are not limited to:

  • Keep up-to-date technically and applying new knowledge to your job
  • Observing, receiving, and otherwise obtaining information from any relevant source
  • Analyzing information and evaluating results to choose the best solution to solve issues
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
 

Help Desk Specialist - Full-Time

Inserso Open Positions

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EEO Statement

Inserso is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital or veteran status, national origin, disability, obligation to serve the armed forces of the U.S., or any other characteristics by applicable federal, state or local laws. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.