Inserso's success over the years has been a direct result of its outstanding motivated employees. Inserso employees take pride in their work and enjoy seeing the positive results of their work efforts.  You will have the ability to make a difference for yourself, our customers and Inserso!  Please email, fax, or mail your cover letter and resume to:

jobs@inserso.com
703.642.6663 fax
1900 Gallows Rd, Suite 750
Vienna, VA 22182

We want to hear from candidates directly, recruiters please do not contact us.  Inserso is an Equal Opportunity Employer.

Open Positions

Job Details
ID 20538 
Title Computer Support Technician 
Location Panama City, FL 
Description

Required Skills: 

  • DoD 8570.01-M IAT Level II Compliant (Security+)
  • Secret clearance or ability to gain interim Secret clearance
  • 5+ years experience working with computers and troubleshooting user issues

Preferred Skills:

  • 1 - 2 years previous experience as a computer support technician in a large scale computer support center or depot
  • 1 years of experience using a software suite to remotely access and troubleshoot computer issues
  • 1 years of experience installing VPN clients and troubleshooting VPN issues
  • 1 years of experience troubleshooting Microsoft Office issues, emphasis on Microsoft Outlook
  • Previous experience mass deploying PC images using Acronis or other similar tool
  • Working knowledge of Remedy trouble ticketing system
  • Working knowledge of Microsoft Sharepoint
  • Experience troubleshooting of wireless and wired LAN/WAN connectivity

Position Description:
Support and troubleshoot end users’ computers running Windows operating systems and software. Diagnose and correct problems with PCs, both hardware and software based, to include peripheral devices such as printers, smartcard readers, external disk drives, speakers, and monitors. Replace fuser and transfer kits in printers. Resolve the simplest issues over the phone and identify/categorize more complex user problems and create tracking tickets in these cases. Troubleshoot problems to the PC and peripheral units and when necessary replace and install internal parts (i.e., CD/DVD drives, network and video cards, etc.) including locating and installing any device drivers that may be necessary. Work with vendors to have parts or devices replaced that are defective and still under warranty.  Communicate with SysAdmin personnel and resolve issues between PCs and network devices/interfaces, and with networked databases using (SQL*Net and Oracle ODBCs) as required. The ideal candidate will have previous experience in a large scale PC troubleshooting environment. Excellent customer service skills, both over the telephone and in person, are an absolute must.  Military experience preferred due to the high profile position in support of senior military and civilian leadership.

 

Computer Support Technician

Inserso Open Positions

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EEO Statement

Inserso is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital or veteran status, national origin, disability, obligation to serve the armed forces of the U.S., or any other characteristics by applicable federal, state or local laws. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.