Inserso's success over the years has been a direct result of its outstanding motivated employees. Inserso employees take pride in their work and enjoy seeing the positive results of their work efforts. You will have the ability to make a difference for yourself, our customers and Inserso! Please email, fax, or mail your cover letter and resume to:
1900 Gallows Rd, Suite 750
Vienna, VA 22182
We want to hear from candidates directly, recruiters please do not contact us. Inserso is an Equal Opportunity Employer.
|Title||Senior Tier 1 Lead|
|Location||San Antonio, TX|
The Senior Tier 1 Lead will directly supervise Tier 1 Team Leads and carry out supervisory responsibilities in accordance with the organization's policies. They will be responsible for interviewing, hiring, and on-going training of their Team. They will be involved in: planning, assigning, directing, scheduling work, completing performance evaluations, addressing complaints, resolving problems, and rewarding/disciplining employees. They will ensure all service level metrics requirements are achieved and provide desktop support to remote users while possessing top notch communication skills. They must have the ability to multitask in a fast-paced team environment and possess the knowledge and expertise to resolve customer issues efficiently and accurately. They must have in-depth knowledge of the policies and procedures of supporting Army, Navy, and Air Force customers. This position requires an ongoing desire to acquire new skills to ensure technical competency.
Job responsibilities and duties include:
The candidate should also:
Senior Tier 1 Lead
E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.
Inserso is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital or veteran status, national origin, disability, obligation to serve the armed forces of the U.S., or any other characteristics by applicable federal, state or local laws. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.