Inserso's success over the years has been a direct result of its outstanding motivated employees. Inserso employees take pride in their work and enjoy seeing the positive results of their work efforts.  You will have the ability to make a difference for yourself, our customers and Inserso!  Please email, fax, or mail your cover letter and resume to:
703.642.6663 fax
1900 Gallows Rd, Suite 750
Vienna, VA 22182

We want to hear from candidates directly, recruiters please do not contact us.  Inserso is an Equal Opportunity Employer.

Open Positions

Job Details
ID 20569 
Title Tier 2 Systems Administrator 
Location San Antonio, TX 

Position Description:

Inserso is seeking a Systems Administrator to provide support to our DHA customer at Fort Sam Houston in San Antonio, TX. The Systems Administrator is responsible for effective provisioning, installation /configuration, operation, and maintenance of systems hardware and software and related infrastructure. Ensuring core services are maintained at normal production levels with limited (or no) service interruption makes this position critical to our customer.


This role will include, but will not be limited to the following responsibilities:

  • Maintain and troubleshoot enterprise level products and services, including hardware (servers, clients, ILO (Integrated Lights Out), firmware) and software (Microsoft AD, ACAS, SCCM, SCOM, DAR, WUG), used to support systems worldwide.
  • Troubleshoot and resolve issues involving assigned systems as related to server patches and configurations to include but not limited to, software issues and scheduled maintenance events.
  • Utilize IA tools to validate deployed security patches and solutions for proper installation and function. 
  • When required, remotely access government equipment to resolve issues; if unable to resolve issue, escalate to Tier 3. Also, provides the de-escalation path back to the MTF or lower tier.
  • Monitor enterprise assets via SCOM, WUG and Dell Quest Suite of Tools, and other related applications. 
  • Ensure core services are maintained at normal production levels to include service interruptions.
  • Create and distribute Situational Reports (SITREP), After Action Reports (AAR), Information Papers and Executive Summary (EXSUM) documents for critical service outages and/or interruptions where necessary.
  • Document and update the Remedy environment to include information relevant to the incident and/or outage.
  • Provide weekly activity reports describing activities accomplished.
  • Communicate effectively both orally and written with customers, stakeholders, and technical specialists.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met in accordance with DoD, Army, MEDCOM, MHS, and DHA requirements.

Required Experience

  • Associate’s degree or equivalent experience
  • 4 years of experience working with computers and troubleshooting user issues
  • Superior written and verbal communication skills
  • Experience in a rapid paced, time sensitive, high-quality environment
  • Good technical writing, presentation, and documentation skills 
  • Must have excellent team skills and collaboration skills
  • Attention to detail and follow-through
  • Ability to work with minimal supervision
  • US Citizenship required

Technical Skills

  • 2 years of experience in troubleshooting hardware and software such as AD, ACAS, SCCM, SCOM, DAR, and WUG
  • Familiarity with ITIL best practices a plus

Required Certifications

  • DoD 8570.01-M IAT Level II certification within 90 days

Security Requirements

  • Ability to obtain a favorable NACLC

Tier 2 Systems Administrator

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EEO Statement

Inserso is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital or veteran status, national origin, disability, obligation to serve the armed forces of the U.S., or any other characteristics by applicable federal, state or local laws. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.