DHS EAGLE II FC1 8(a) (Prime)

The Department of Homeland Security created EAGLE II as a Multiple Award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract to allow its components to easily procure a wide range of information technology solutions and support services. Inserso holds a prime contract in the DHS EAGLE II 8(a) Track for Functional Category 1 - Service Delivery.

Functional Category 1 (FC1) encompasses the following services:

  • System Design, Development, Implementation, and Integration
    Infrastructure engineering design, development, implementation and integration, including concept development, planning, requirements definition and analysis, systems design and development, integration, implementation, deployment, connectivity, wiring and cabling.

  • Software Design and Development
    iEnterprise software design, development, implementation and integration, including concept development, planning, requirements definition and analysis, software design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance.

  • Operations and Maintenance
    iHelp desk and field support services, Network and Security Operations, Collaboration Services (e.g., Email, Voice, Video Services, Wiring and Cable), full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.

Contract Information

Contract Name:
DHS Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II)
Contract Number:
Functional Category:
Small Business Track:
Contract Expiration Date:
9/26/2018 (base period)
9/26/2020 (option period)
Type of Task Order:
Cost Reimbursement, Time and Materials (T&M), Labor-Hour (L-H), and Firm-Fixed Price (FFP)
Basic Contract Website:
DHS Eagle II Website

Points of Contact

Core Team

Quality Assurance Program

Inserso's Quality Assurance Program is based on our ISO 9001:2015 Quality Management System (QMS), SEI CMMI Level II assessed program management practices, task-specific Quality Control Plans (QCP). Collectively these procedures will monitor and control our team's performance throughout the EAGLE II program and its task orders to meet contractual requirements and customer expectations. We tailor specific Quality Assurance (QA) activities for each task order in the QCP. The following types of activities are used within each QCP:

  • Inspections and Audits
    We complement process control with a robust inspection program to assess our results. We use six different types of inspections and internal quality audit methods: project management quality assessment reviews, milestone reviews, product reviews, peer reviews, process audits, and customer satisfaction surveys.

  • Corrective and Preventive Actions
    Preventive actions arise from our risk management approach and our general knowledge of our customer's processes and our expertise in the services. Corrective actions are devised to solve problems identified during our inspection and review process.

  • Training
    Before assigning an individual to a task order, we will validate the certifications and qualifications of all candidates by checking references and certification completion. After assignment, we will implement a training program that includes professional improvement as well as transfer of domain knowledge from senior team members to less experienced members.

Past Performance

Inserso's Past Performance spans 200+ IT projects for more than 40 customers. Highlights from the last three years include:

  • Army Medical Command (MEDCOM)
    24x7x365 Technical Enterprise Service Desk (ESD) for 92,000 Joint & Army users worldwide; 45,000+ tickets per month

  • Air Force Center Civil Engineer Center (AFCEC)
    Software Design and Development, Network Operations and Maintenance, Helpdesk (Tier 1/2/3), Information Assurance(IA), Financial/Contractual/Environmental Application Sustainment. PMO/FMO for Enterprise Systems

  • Air Force Medical Operations Agency (AFMOA)
    Web based Software Development and Design for Medical Logistics applications and web portals.

  • Defense Information Systems Agency (DISA)
    Web Application Design and Development, Web Content Management Systems (CMS), Usability

  • Department Of Transportation (DOT)
    Workflow Automation, BizFlow, .NET Application Design and Development

  • Washington Headquarters Services (WHS)
    Software Design and Development using Microsoft Dynamics/Customer Relationship Management (CRM) and SharePoint platforms