Inserso

Enterprise Services and Cloud

Network Engineering
Database Administration
Infrastructure Engineering and Encrypted Communication
Network Optimization and Virtualization
Network Operations Center Support (NOC)
Capacity Planning and Threshold Monitoring
Backup and Disaster Recovery Support
Patch and Software Upgrade Management
Incident Response Plan Development
Risk Management Assessments
Cloud Strategy Development
Automation of Network Monitoring and Log Management
System Administration for Windows and UNIX Systems
Automated Server and Network Device Management
Network Management including Installation, Configuration, and Testing for Routers, Switches, Firewalls, and Load Balancers
Inventory and Asset Management
Identity Management
Wiring and Equipment Installation
Virtual Desktop Infrastructure (VDI)
Identity, Credential and Access Management (ICAM)
Software-Defined Networking
Secure Cloud Network(SCN)

IT Operations

ITIL/ITSM framework
Multi-sourcing Service Integration (MSI) / Service Integration and Management (SIAM) support
Service Portfolio Management, including Service Design and Service Catalog Management
Self-Service Portals with automated Service Requests and self-help Knowledge Bases (KBs)
Phone, Email, and Live-Chat Customer Service and “touch labor” support
24x7 Service Desks with capability of high volume (i.e., 50,000+ calls per month) global user support
AIOps / Self-healing Systems
VIP Support
Virtual Desktop and Thin-Client Support
Government Owned Contractor Operated (GOCO) and Contractor Owned Contractor Operated (COCO) Service Desks
Desktop, Laptop, Handheld, and Mobile Support
Technology Refresh Support Services
General IT Support, such as Account Access, Network, MS Office, Active Directory, Smartphones and SharePoint
Mission Critical Applications Support, such as Databases, Case Management Systems, Financial Systems and Medical Systems
Video Telecommunications (VTC) Support
Knowledge Base Development and Maintenance
Service Request development and management, including orchestration to automate repetitive requests such as password re-sets and software installs
Hardware and Software Management
Radio-Frequency Identification (RFID) Implementations
Application Monitoring and Performance / System Metrics Services
Mobile Device Management
ServiceNow and Remedy ITSM
Software and Hardware Asset Management (SAM/HAM)

Cybersecurity

Security Operations Center (SOC)
NIST Risk Management Framework (RMF) Assessments and Authorizations
Federal Information Security Management Act (FISMA) Compliance
DISA STIG Enforcement
System/Network Compliance Monitoring/Scanning for Availability, Reliability, and Integrity
Incident, Threat, and Vulnerability Analysis
Firewall Management
IDS/IPS Support
Virus, Malware, and Security Risk Remediation
Federal IT Security & Compliance, including DODM 8140.03 Cybersecurity Workforce Certifications
Assured Compliance Assessment Solution (ACAS)
Security Content Automation Protocol (SCAP)
Trellix Host Based Security System (HBSS)
Enterprise Mission Assurance Support Services (eMASS)
Zero Trust Security
Zero Trust Architectures (ZTA)

System Development and Sustainment

What We Do